Bury St Edmunds

Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points available on the concourse, and on platforms 1 and 2.

Coffeelink

Self-service vending machine providing cold drinks and snacks

The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:45 - 20:30 Saturday 06:50 - 20:30 Sunday 08:15 - 19:45

The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich).

There are a total of 24 cycle stands at the station entrance and on both platforms. There is also a Cycle Hub at the recently created northern entrance to the station, providing 52 cycle spaces on a first come, first served basis. As part of the Cycle Hub, there is also a special access-controlled space for 16 cycles, offering additional security. Access to the access-controlled area will be via a SMART Card, which can be purchased for £25 per year here.

Rail replacement bus services pick up and drop off at the bus stop on the station forecourt.

Bury St Edmunds is a PlusBus location click (http://www.plusbus.info/sites/default/files/pdfs/Bury St Edmunds.pdf) to see the PlusBus map

This station has step-free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By speaking with a member of station staff
• By calling 0345 600 7245 (option 4)
• By selecting the help button on one of the ticket machines at this station
• By using one of the Help Points at this station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.