Carlisle

Address

Carlisle station
Court Square
Carlisle
CA1 1QZ

Ticket office

Monday to Friday: 5:00 AM to 8:00 PM
Saturday: 5:00 AM to 8:00 PM
Sunday: 9:00 AM to 8:00 PM

General information

Station Operator:
VT
Station Code:
CAR
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Ticket machines can be found in the booking hall.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 528 0253
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes
Customer Help Points Note:

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

Newsagent

Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7

Waiting Room:
Yes
Waiting Room Note:

Seating available on all platforms with waiting rooms throughout.

Car parking

Car parking:
Yes

Carlisle Car Park 1

Operator:
Avanti West Coast
Spaces:
160
Accessible Spaces:
9
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,200.00
Daily Charge:
£12.50
Monthly Charge:
£166.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No

Carlisle Car Park 2

Operator:
Avanti West Coast
Spaces:
75
Accessible Spaces:
4
Accessible Car Park Equipment:
No
Annual Charge:
£1,200.00
Daily Charge:
£12.50
Monthly Charge:
£166.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No
Note:

For information on how to get to the car park, prebooking your space or working out the cost of your stay, please visit the Avanti West Coast website.

Different rates apply to non-rail users - please speak to a member of staff.

Eco-friendly car hire available from this station. Click here for more information.

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
16
Type:
Racks
Location:

Platform 8.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station.

ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A - This station has step-free access to all platforms / the platform

Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

08000 158 123 (08000 158 124 Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available Note:

Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/18/2026 11:36:55 AM