Norwich

Address

Norwich station
Station Approach
Norwich
NR1 1EF

Ticket office

Monday to Friday: 4:45 AM to 8:45 PM
Saturday: 4:45 AM to 8:45 PM
Sunday: 6:45 AM to 8:45 PM

General information

Station Operator:
LE
Station Code:
NRW
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00
  • Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
No
Customer Help Points Note:

Assistance meeting point is the information desk in booking hall

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

East of England Co-Op

Flowers by Nicole

Photo-Me digital passport photos

WHSmith

Station Buffet:
Yes
Station Buffet Note:

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Waiting Room:
No
Waiting Room Note:

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Car parking

Car parking:
Yes

Station Car Park

Operator:
Saba Park Services UK Limited
Spaces:
70
Accessible Spaces:
5
Accessible Car Park Equipment:
Yes
Annual Charge:
£2,170.00
Daily Charge:
£15.50
Monthly Charge:
£223.00
Off Peak Charge:
£14.50
Three Monthly Charge:
£603.00
Weekly Charge:
£62.00
Car Parking Contact Available:
No
Phone number:
0330 123 5247
Website:
Go to website

Station Car Park

Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Car Park 3

Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
442
Type:
Racks
Location:

Cycle parking facilities can be located next to the station entrance, near the bus stops

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info​​​​​​​

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

At the main station entrance

Helpline Contact:
Yes
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 9/8/2026 10:45:25 PM