Chester-le-Street

Address

Chester-le-Street station
Station Road
Chester-le-Street
DH3 3EE

General information

Station Operator:
NT
Station Code:
CLS
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
08002006060
Website:
Go to website
Ticket Gate:
No
Customer Services:

08002006060

Customer Help Points:
No

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:

There are toilets in the café but this is not operated by the station operator and are for café customers only

Waiting Room:
No
Waiting Room Note:

Situated on Platform 2. The indoor waiting room is open at the same times as the booking office.

Car parking

Car parking:
Yes

Station Car Park

Operator:
Northern
Spaces:
11
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Annual Charge:
£528.00
Daily Charge:
£3.30
Monthly Charge:
£51.00
Weekly Charge:
£13.20
Car Parking Contact Available:
No
Phone number:
0800 200 6060
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
2
Type:
Stands
Location:

Within Car park

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Pick Up / Drop off from outside the Masonic Centre/Hall on Station Road near the mini roundabout.

What3words - noisy.held.bumpy

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank outside front of station

Bus Service:
Yes
Bus Service Note:

Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

staff will come out of the office to assist

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
  • Category B Station

 Access to North Bound platform via ramp and roadside pavement

To find our more about travelling around this station, please see the 360 map click here

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:

Level access from car park.

Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 138 5560 text relay 18001 0800 138 5560

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/23/2026 5:30:33 PM