Stratford International

Address

Stratford International station
International Way
Stratford
E20 1YY

Ticket office

Monday to Friday: 6:15 AM to 10:00 PM
Saturday: 6:15 AM to 10:00 PM
Sunday: 9:30 AM to 5:30 PM

General information

Station Operator:
HS
Station Code:
SFA
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 2/3
Oyster Comments:
<p>Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International.</p><p>Oyster is also valid on Docklands Light Railway services.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

WH Smiths

Station Buffet:
Yes
Station Buffet Note:

coffee shop

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Booking Hall

Waiting Room:
Yes
Waiting Room Note:

on platform

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
66
Type:
Stands
Location:

Within car park and alongside station entrance

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Station Forecourt

Taxi Rank:
Yes
Taxi Rank Note:

Taxis are available from the Westfield Shopping Centre entrance.

Bus Service:
No

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

 There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Booking Hall

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

Assistance/Help available from station staff from First to Last trains.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/19/2026 4:42:41 AM