Crewe

Address

Crewe station
Nantwich Road
Crewe
CW2 6HR

Ticket office

Monday to Friday: 5:30 AM to 8:00 PM
Saturday: 5:30 AM to 7:00 PM
Sunday: 8:10 AM to 7:00 PM

General information

Station Operator:
VT
Station Code:
CRE
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Ticket machines can be found in the Booking hall.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 528 0253
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Customer Help Points:
Yes

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

Shops and cafes available on P1-5 an P6-11 including the concourse

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

Toilet opening times :

​​​​​​​Monday to Friday:          04.00am - 02.00am

Saturday:           04.00am - 02.00am

Sunday: 06.00am - 02.00am

Waiting Room:
No
Waiting Room Note:

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Car parking

Car parking:
Yes

Crewe Pedley Street Car Park

Operator:
Avanti West Coast
Spaces:
530
Accessible Spaces:
12
Accessible Car Park Equipment:
No
Annual Charge:
£1,200.00
Daily Charge:
£12.50
Monthly Charge:
£132.00
Three Monthly Charge:
£374.00
Car Parking Contact Available:
No
Website:
Go to website

Crewe Weston Road Car Park

Operator:
Avanti West Coast
Spaces:
254
Accessible Spaces:
14
Accessible Car Park Equipment:
Yes
Daily Charge:
£12.50
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
186
Type:
Stands
Location:

all platforms

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Accessible Toilets Note:

An accessible toilet is available on platform 5 and 6, accessed using a RADAR key. Changing places toilet also on P6 - please speak to a member of staff for access

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A - This station has step-free access to all platforms

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

08000 158 123 (08000 158 124 Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:

The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/23/2026 5:47:58 PM