Hereford

Address

Hereford Station
Station Approach
Hereford
HR1 1BB

Ticket office

Monday: 5:15 AM to 6:40 PM
Tuesday: 5:15 AM to 6:40 PM
Wednesday: 5:15 AM to 6:40 PM
Thursday: 5:15 AM to 6:40 PM
Friday: 5:15 AM to 6:40 PM
Saturday: 5:15 AM to 6:40 PM
Sunday: 9:15 AM to 6:40 PM

General information

Station Operator:
AW
Station Code:
HFD
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is inside the station building.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Café

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 3. The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Waiting Room:
No

Car parking

Car parking:
Yes

Main Car Park

Operator:
APCOA
Spaces:
135
Accessible Spaces:
11
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
50
Type:
Stands
Location:

Cycle parking is provided at four locations. 5 sheffield stands, under a shelter providing for up to 10 spaces for bicycles are located at the southern end of Platform 3. 5 Sheffield stands, providing for up to 10 bicycles to be parked are located in a shelter on the traffic island as you enter from Station Approach. 10 Sheffield stands, under two shelters providing for up to 20 spaces for bicycles, are located in an area marked cycle storage to the left of the main station entrance. A further five Sheffield stands, offering 10 spaces are also located nearby.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is at the front of the station.

Please click here for walking directions from the station to the rail replacement bus stop.

W3W: cult.adults.aura

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank in the station car park, adjacent to the station building.

Bus Service:
No

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

A low level counter is available at the Ticket Office.

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 3; these toilets are operated by a radar key. The National key toilets are only available during Ticket Office opening hours.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A

Step free access through the ticket hall to Platform 3 and 4.

A footbridge lifts connects Platforms 1 and 2.

Accessible Taxis:
Yes
Accessible Taxis Note:

Available from the taxi rank.

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machine(s) take cash, and major debit and credit cards. They are touchscreen.

The ticket machines are only accessible during ticket office opening hours.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:15 AM to 9:00 PM
Tuesday 6:15 AM to 9:00 PM
Wednesday 6:15 AM to 9:00 PM
Thursday 6:15 AM to 9:00 PM
Friday 6:15 AM to 9:00 PM
Saturday 6:15 AM to 9:00 PM
Sunday 9:15 AM to 9:00 PM
Staff Help Available Note:

Assistance will be provided by station staff during opening hours. Outside of opening hours, Assistance will be provided by the Conductor on the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/30/2026 4:21:03 PM