Aylesford

Address

Aylesford station
Station Road
Aylesford
ME20 7JL

General information

Station Operator:
SE
Station Code:
AYL
Staffing Level:
unstaffed
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform 1

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
Southeastern
Spaces:
10
Accessible Spaces:
1
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Phone number:
0345 322 7021
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
6
Type:
Stands
Location:

in the Car Park

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a category B3 station. Step free access to platform 1  for services to Strood. There is no step free access to Platform 2 - Step access only via footbridge to platform 2 for services towards Maidstone. No step free interchange between platforms. Wheelchair ramp available on the train.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

platform 1

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
No
Staff Help Available Opening Times:
Monday to Sunday Unavailable
Assisted Travel:

This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 4/17/2026 8:51:33 AM