Frinton-on-Sea

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points can be found at the following location(s):

• Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester) - Near the side entrance to the platform, fixed to the platform-facing wall of the station building

The Railway Café

The toilets are located in the station building and are accessed from Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester). All toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:10 - 12:45Saturday 06:10 - 12:45Sunday 08:20 - 15:30

The waiting room is located in the station building and can be accessed from under the canopy on Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester). There is also a waiting area in the booking hall.

There is one sheltered cycle parking areas providing 16 spaces located on Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester), near the steps of the former footbridge.

Rail replacement bus services pick up and drop off at the front of the station, in the car park.

This station has step free access to the single platform for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office / platform.

Details of nearest taxis are shown on station information poster

Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice.

0800 028 28 78

08:00 - 20:00

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

• Board and alight
• Ramp assistance
• Luggage (on and off train only)
• Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

• By calling 0345 600 7245 (option 4)
• By selecting the help button on the ticket machine at this station
• By using the Help Point at this station

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.