Waltham Cross

Address

Waltham Cross station
Station Approach
Waltham Cross
EN8 7LU

Ticket office

Monday to Friday: 6:15 AM to 8:00 PM
Saturday: 7:45 AM to 2:40 PM
Sunday: 8:15 AM to 3:45 PM

Station details

Alerts

Waltham Cross lift

Due to an issue with the emergency call button, the lifts at Waltham Cross will only be in service during the following hours. We apologise for any inconvenience caused.

Monday-Friday: 06:00-20:00, Saturday – 07:45-15:00, Sunday 08:15-15:50

General information

Station Operator:
LE
Station Code:
WLC
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 7
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee shop

Telephones (Cards & Coins):
No
Toilets:
No
Toilets Note:

The National key toilets are located in the Ticket Hall and can be used during ticket office opening hours. These toilets are operated by a radar key. A radar key is available from station staff upon request.

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
53
Accessible Spaces:
3
Accessible Car Park Equipment:
Yes
Annual Charge:
£800.00
Daily Charge:
£4.50
Monthly Charge:
£79.00
Off Peak Charge:
£4.50
Per Hour Charge:
£1.20
Three Monthly Charge:
£230.00
Weekly Charge:
£17.80
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
26
Type:
Racks
Location:

Forecourt

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Replacement transport stops at the bus stop in Station Approach

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Buses operate from outside the station.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to each platform via lift.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:10 AM to 8:00 PM
Saturday 7:45 AM to 2:40 PM
Sunday 8:15 AM to 3:45 PM
Staff Help Available Note:

Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/5/2026 6:47:41 PM