Hexham

Address

Hexham station
Station Road
Hexham
NE46 1EU

Ticket office

Monday: 5:55 AM to 11:55 PM
Tuesday: 5:55 AM to 11:55 PM
Wednesday: 5:55 AM to 11:55 PM
Thursday: 5:55 AM to 11:55 PM
Friday: 5:55 AM to 11:55 PM
Saturday: 5:55 AM to 11:55 PM
Sunday: 9:00 AM to 9:30 PM

General information

Station Operator:
NT
Station Code:
HEX
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Platform 2

Passenger services

Lost Property Contact Available:
No
Phone number:
08002006060
Website:
Go to website
Ticket Gate:
No
Customer Services:

Telephone number: 0800 200 60 60

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
No
Toilets Note:

The toilets are available when the station is staffed and the Platform Bar is open.

Waiting Room:
No
Waiting Room Note:

Indoor waiting rooms on each platform

Car parking

Car parking:
Yes

Station Car Park

Operator:
Northern
Spaces:
100
Accessible Spaces:
4
Accessible Car Park Equipment:
Yes
Annual Charge:
£352.00
Daily Charge:
£2.20
Monthly Charge:
£34.00
Weekly Charge:
£8.80
Car Parking Contact Available:
No
Phone number:
0800 200 6060
Website:
Go to website
Note:

Cash payments use ticket machine

Card payments register with RingGo Code 5708

Call 01138090070 or visit www.MyRingGo.com/register

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
4
Type:
Lockers
Location:

Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Replacement transport will pick up/drop off at the station front

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

Staff will come out of the office to assist

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

-

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category B Station

There is now a Northern team member available from the first train of the day until the last, every day. This means customers can rely on staff being present throughout the station’s operating hours. If you need help crossing the tracks using the barrow crossing, a member of staff will always be on hand to assist. You’ll find our team at the Hexham ticket office, ready to support all customers, including those with accessibility needs. You can also book Passenger Assistance in advance at northernrailway.co.uk/passenger-assist or by calling 0800 138 5560. Northern is committed to making rail travel more accessible and inclusive for everyone.

For customers who arrive on platform 1 (Newcastle bound) and need assistance, please use the call button located at the bottom of the stairs, which alerts the ticket office.

To find our more about travelling around this station, please see the 360 map click here

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

Accepts Cash & Cards

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Step free access from car park to station entrance

Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 138 5560 text relay 18001 0800 138 5560

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 7:00 AM to 11:00 PM
Staff Help Available Note:

There is now a Northern team member available from the first train of the day until the last, every day.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/5/2026 3:16:25 PM