Headcorn Details

Monday to Friday: 6:00 AM to 7:20 PM

Saturday: 7:10 AM to 1:50 PM

Sunday: 8:10 AM to 4:30 PM

Station Operator:

SE

Station Code:

HCN

Staffing Level:

partTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

Yes

Smartcard Validaton:

No

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On way in to access trains

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

No

Customer Services:

0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

No

Baby Change:

No

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

newspapers

Station Buffet:

Yes

Station Buffet Note:

Coffee kiosk and Selecta vending machine

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Booking Hall - Available during staffing hours

Waiting Room:

No

Waiting Room Note:

Heated waiting area in booking hall only available when staff are present

Car parking:

Yes

Operator:

APCOA Parking

Spaces:

456

Accessible Spaces:

12

Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Accessible Car Park Equipment:

No

Annual Charge:

£1,243.00

Daily Charge:

£7.80

Monthly Charge:

£116.20

Off Peak Charge:

£7.10

Six Monthly Charge:

£692.50

Three Monthly Charge:

£346.80

Weekly Charge:

£32.90

Car Parking Contact Available:

No

Phone number:

0330 333 9232

Website:

Go to website

Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

28

Type:

Stands

Location:

downside, behind taxi tenancy

Cycle Storage CCTV:

No

Location for rail replacement services:

Station forecourt (Ashford side of the station)

Taxi Rank:

Yes

Taxi Rank Note:

at end of building

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

No

Induction Loop:

Yes

Wheelchairs Available:

No

Ramp For Train Access:

Yes

Step Free Access:

No

Step Free Access Note:

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London direct from station entrance. There is no step free access to Platform 1. Stepped access only to platform 1 for services towards London via the station footbridge. No step free interchange between platforms.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

station forecourt

Impaired Mobility Set Down:

No

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:00 AM to 7:20 PM
Saturday Unavailable
Sunday Unavailable

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Headcorn

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

Station Car Park

Cycling

Other transport

Accessibility