Ely Details

Address

Ely station
Station Road
Ely
CB7 4BS

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM

Saturday: 6:00 AM to 8:00 PM

Sunday: 8:30 AM to 6:30 PM

General information

Station Operator:

Station Code:

ELY

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Located in the main entrance hall.

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:

Yes

Customer Help Points Note:

On each platform

Station facilities

ATM Machine:

ATM Machine Note:

Nearest ATM is at Tesco which is across the car park

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

Newsagent on platform 1. Large Tesco supermarket next door to the main car park

Station Buffet:

Yes

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

Toilets including accessible (radar key) toilets are located on all platforms, they are available until 23.00 hrs.

Waiting Room:

Waiting Room Note:

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

131

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,400.00

Daily Charge:

£10.00

Monthly Charge:

£144.00

Off Peak Charge:

£8.80

Per Hour Charge:

£1.20

Three Monthly Charge:

£389.00

Weekly Charge:

£40.00

Car Parking Contact Available:

Website:

Go to website

Premium Bay

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£2,100.00

Car Parking Contact Available:

Phone number:

0345 050 7080

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

330

Type:

Compounds,Stands

Location:

In station car park

Cycle Storage CCTV:

Other transport

Location for rail replacement services:

Replacement transport stop at station entrance

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Local bus services operate from a stop near Tesco – a 5-minute walk from the station entrance.

An on-demand service also exists in the area which needs to be booked in advance, details can be found here Tiger On Demand - Combined Authority Transport

Ely is a Plusbus location which means for a small supplement on train tickets, you can make unlimited bus journeys in the area. PlusBus Ely PlusBus - PlusBus

Accessibility

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Accessible Taxis:

Yes

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday 5:15 AM to 1:00 AM
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM

Staff Help Available Note:

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 5/16/2026 10:44:58 PM