Edinburgh Details

Monday to Friday: 6:00 AM to 10:00 PM

Saturday: 6:00 AM to 10:00 PM

Sunday: 7:00 AM to 10:00 PM

Station Operator:

NR

Station Code:

EDB

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

No

Smartcard Validaton:

No

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

No

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

In the Travel Centre

Lost Property Contact Available:

No

Phone number:

0330 024 0215

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.

Customer Help Points:

Yes

Customer Help Points Note:

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

ATM Machine:

Yes

ATM Machine Note:

Located on concourse Located by the ticket office

Baby Change:

Yes

Seated Area:

No

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

Wide range of shops Passport Photo Booth

Station Buffet:

Yes

Station Buffet Note:

Coffee shop Public House/Bar Food outlet (Seating available)

Telephones (Cards & Coins):

No

Toilets:

Yes

Waiting Room:

Yes

Car parking:

Yes

Operator:

APCOA

Spaces:

617

Accessible Spaces:

16

Accessible Spaces Note:

Parking is chargeable for all vehicles. There is free short term parking for up to 40 minutes at New Street car park

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

No

Phone number:

0345 077 4224

Website:

Go to website

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

223

Type:

Stands,Racks

Location:

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle Storage CCTV:

Yes

Location for rail replacement services:

ScotRail bus replacements:

Pick up/ Drop Off: Preplanned works- Waterloo Place

Emergency Buses- Outside Leonardo Hotel, Jeffrey St

TransPennine Express rail replacements:

Taxis pick up at Calton Road, buses pick up from Market Street.

Taxi Rank:

Yes

Taxi Rank Note:

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Bus Service:

Yes

Bus Service Note:

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com

Accessible Booking Office Counter:

No

Accessible Booking Office Counter Note:

All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Available in part on the main concourse during Station Opening times

Accessible Toilets:

Yes

Accessible Toilets Note:

At entrance to Public Toilets

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Accessible Taxis:

Yes

Accessible Taxis Note:

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Accessible Ticket Machines:

No

Accessible Ticket Machines Note:

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

LNER - 03457 225 333
Avanti West Coast - 03453280253
ScotRail - 0845 6015 929

Helpline Contact:

Yes

Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 4:00 AM to 12:45 AM
Saturday 4:00 AM to 12:45 AM
Sunday 6:00 AM to 12:45 AM

Staff Help Available Note:

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Edinburgh

Address

Ticket office

General information

Ticket buying & collection

Passenger services

Station facilities

Car parking

New Street: Long Stay

Cycling

Other transport

Accessibility