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Discounts and Special Offers

You can get the following exclusive discounts when you travel by train with Southeastern. Offers and discounts are only valid if the Southeastern train ticket is for the same day of travel. Terms and conditions for each of the discounts and special offers are at the bottom of this page. Please read through the terms and conditions before your visit or booking. 

 

spa valley railway

Spa Valley Railway, Tunbridge Wells

Children can travel for free on a Spa Valley Railway train with a valid Mainline Railway ticket on all Green, Yellow and Purple timetable days.

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dreamland margate

Dreamland Margate, Margate

Travel to Margate and visit the seaside amusement park Dreamland during the festive season! Enjoy an exclusive 20% discount across the Tea and Coffee, Pizzas and Fish & Chips stands in the park. 

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ashford design

Ashford Designer Outlet, Ashford

Ashford Designer Outlet has expanded to add new stores and restaurants to enjoy, just in time for Christmas. On your visit, you can get a free tea, coffee or hot chocolate.

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canterbury guided tour

Canterbury Guided Tours, Canterbury

Canterbury Guided Tours provide daily 90-minute tours of the historic city of Canterbury! You can get a £1 discount on each ticket purchased for the tours.

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longport

7 Longport Cottage, Canterbury

7 Longport is the ideal place to stay; your own secret cottage in a pretty courtyard garden. You can get a £5 reduction on your stay.

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curious brewery

The Curious Brewery, Ashford

The Curious Brewery opened in 2011 and is part of leading winemaker, Chapel Down. Claim a free half pint glass with any purchase in the Curious Brewery Tap Room Shop.

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cliffe restuarant

The Cliffe Restaurant, Folkestone

The Cliffe Restaurant is nestled in the heart of Folkestone and perfectly situated on the famous Leas. You can get one free Winter Warmer drink!

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bay tree

Bay Tree Bar and Grill, Folkestone

The Bay Tree Bar & Grill is a popular venue with delicious food and drink! You can get one free coffee on your visit!

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whitstable

Whitstable Castle and Gardens

Whitstable Castle is situated on the seafront between Whitstable town and Tankerton slopes. The Orangery Tea Rooms have three exclusive offers available, such as 2 for £12!

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needle meets hook

Needle Meets Hook, Battle

Needle Meets Hook is a wool shop which opened in Battle High Street in 2017. You can get 10% discount on your yarn purchase.

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Terms and Conditions

Spa Valley Railway - Terms and Conditions

  • Passengers coming from Southeastern via Tunbridge Wells Mainline can have their child travel for free on a Spa Valley Railway train with a valid Mainline Railway ticket on all Green, Yellow and Purple timetable days.
  • Arrive at the station, show your Southeastern train ticket (either the outward bound or return one) and one child per adult will qualify for free travel on Spa Valley trains.

Chapel Down Gin Works, Kings Cross - Term and Conditions

  • Customer must purchase a full price Gin & Tonic to receive a second Gin & Tonic free of charge.
  • Customers must show their Southeastern train ticket which must be valid on the date of visit.  
  • No drink or cash alternative. Available while stocks last. 
  • One free Gin & Tonic per person per visit. 
  • Offer valid until 31 January 2020.

Dreamland Margate - Terms and Conditions

  • 20% discount across these stands in the park: Tea and Coffee, Pizzas and Fish & Chips
  • 1 redemption per train ticket
  • Discount must be redeemed on the same day as ticket is valid for
  • Discount cannot be applied to alcohol
  • Opening hours on Christmas Eve are 12-4pm, and closed on Christmas Day
  • Offers valid 12-6pm on 7th, 8th, 14th, 15th December and then daily 21st – 31st December 2019

Ashford Designer Outlet - Terms and Conditions

  • A free hot drink at Lost Sheep Coffee when you show your Southeastern train ticket at the Guest Services desk.
  • Voucher is redeemable on their full hot drinks menu (including tea, coffee and hot chocolate).
  • Offer valid 2 – 14 December

Canterbury Guided Tours - Terms and Conditions

  • £1.00 discount on each ticket purchased for one of the Canterbury Guided Tours, when you show your Southeastern train ticket at one of the above ticket venues.
  • Tours run every day at 11am, including weekends.
  • Due to venue closures during the Christmas period, discounted tickets will not be available 24-26 December 2019.
  • There is no tour on Christmas Day.
  • From medieval lanes and pilgrim inns to the majestic Cathedral’s Precincts and the famous ‘crooked house’, allow Canterbury Guided Tours to transport you back in time as you explore the city on foot.
  • Tours depart from The Buttermarket, outside the main Cathedral Gate. Tickets are available from either: Canterbury Visitor Information Centre (inside The Beaney, 18 High Street) or Canterbury Roman Museum (11a Butchery Lane)
  • Offer valid 1 – 31 December.
  • Follow Canterbury Guided Tours on Facebook and Twitter for more information. 

7 Longport Cottage - Terms and Conditions

  • £5 reduction on your stay on proof of train travel to Canterbury West or Canterbury East (train ticket must show same day of travel)
  • £100 per night for 2, £75 for a single, bed and a full cooked breakfast
  • No deposit, and no cancellation fee
  • Payment must be by cash, cheque or bank transfer on departure. No cards accepted.
  • Check in after 4pm, check out by 11am
  • Situated right in the centre of the city offering boutique style accommodation and delicious, locally-sourced food.
  • Offer valid 2 December 2019 - 31 December 2020.

 

 

Chapel Down Winery, Tenterden - Terms and Conditions

  • Customer must make a paid purchase within the Chapel Down Winery Shop on the day to receive their free Gin and Tonic 250ml can. 
  • Customers must show their Southeastern train ticket which must be valid on the date of visit to redeem a free gin and tonic can. 
  • No product or cash alternative. Available while stocks last. 
  • One gin and tonic can free per person per visit. 
  • Offer valid until 31 January 2020.

Curious Brewery - Terms and Conditions

  • Customer must make a paid purchase within the Curious Brewery Tap Room Shop on the day to receive their free half pint glass. 
  • Customers must show their Southeastern train ticket which must be valid on the date of visit. 
  • No product or cash alternative. Available while stocks last. 
  • One free glass per person per visit. 
  • Offer valid until 31 January 2020.

The Cliffe Restaurant Folkestone- Terms and Conditions

  • One Winter Warmer drink when you show your Southeastern train ticket. The Winter Warmer is a choice of three drinks: 
  • Baileys Hot Chocolate
  • Hot Toddy (honey, lemon, cinnamon and cloves) with Jamesons Whiskey)
  • Festive Cosmo (cranberry, raspberry tea) with Raspberry Absolut Vodka
  • Must be aged 18 and over
  • Offer valid until 31 January 2020

Bay Tree Bar and Grill - Terms and Conditions

  • One free coffee when you show your Southeastern train ticket for the same date of travel.
  • Offer valid 1 – 31 December

Tiny Tim's Tearoom - Terms and Conditions

  • 10% off the total bill when customers show their Southeastern train ticket for same day of travel.
  • Only available for orders placed between 9.30-11.30, and after 3.30pm only. 
  • Discount available on weekdays only.
  • Offer valid 2 – 12 December only.

Whitstable Castle and Gardens - Terms and Conditions

The terms and conditions below apply to meal deal offers at Whitstable Castle & Gardens. These offers are redeemable when customers show their Southeastern train ticket for same day of travel. 

Monday to Friday:

  • The 2 for £12 (Monday to Friday only) and the Children’s Meal (weekends only) deals are available from 12-2pm only.

Early Bird Wednesdays:

  • The hot drink 10% discount is only available on a Wednesday 9-10.30am.
  • Offer may not be used in conjunction with any other offer.

Saturday and Sunday:

  • The Children’s meal for a £1 is only available when an adult buys a main or larger meal from the menu. It the price of £1 is also only offered per main or larger meal bought. i.e. only one child’s meal for £1 when purchasing a main or larger meal, not multiple children.

 For all offers:

  • Anyone with an allergy must inform our serving team before ordering any meal.
  • It is highly recommended you book to avoid disappointment.
  • All offers are subject to change at any time without notice.
  • All offers are subject to availability of stock.
  • We reserve the right to stop any of the offers at any time without notice.
  • All deals are available 1 - 31 December excluding Christmas day, when the castle and grounds will be closed.
  • For any enquires, please contact enquires@whitstablecastle.co.uk or 01227281726.

Needle Meets Hook - Terms and Conditions

  • 10% discount on your yarn purchase when you show your Southeastern train ticket. 
  • Train tickets must be shown before the sale as the discount cannot be given afterwards. 
  • Discount applies for all types of quantities, whether it is one ball of yarn or more. 
  • There will be no return or refund after the sale, only an exchange.

Wine Tours of Kent - Terms and Conditions

Please read carefully as once your ticket has been purchased, you are by default accepting our terms and conditions.

Booking confirmation

  • You will not receive your ticket confirmation from Wine Tours of Kent until full payment has been received. Book your ticket here: https://winetoursofkent.co.uk/tours/full-day-tour-individual-booking/
  • Once full payment has been received, we will allocate you a place on a tour. 
  • Pick up locations at following Southeastern train stations: Ashford International, Headcorn, Maidstone East, Maidstone West. 
  • The payment and booking confirmation email sent from Wine Tours of Kent is your booking confirmation, please keep a copy for your reference.
  • If you do not receive booking confirmation after booking and payment, please get in contact with Wine Tours of Kent. 
  • We do not accept responsibility for incorrect email and phone numbers if you the confirmation does not reach you. 

Cancellations and Refunds

  • We do not provide refunds once you have completed a tour booking.
  • Alternatively, you can reassign your booking to another person if you are unable to attend the tour.
  • Private group bookings are required to provide 4 weeks notice of cancellation. 
  • Deposits are non-refundable.
  • Tours already booked cannot be cancelled and rebooked where special offers are made available.
  • This applies to all special offers.
  • Should you be running late and miss your wine tour pick up we are unable to offer a refund.

Tour itineraries

  • Pick up times are approximate and are dependent on traffic.
  • Pick up locations at following Southeastern train stations: Ashford International, Headcorn, Maidstone East, Maidstone West. 
  • We reserve the right to change our standard trip itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
  • We cannot guarantee the vehicle you travel in, this will be dependent on size of the group on the tour. 
  • Tours will go ahead rain or shine. 
  • Discover how English wine is produced here in the heart of Kent and taste a range of Sparkling and still wines at every stop.

Insurance

  • Wine Tours of Kent do not provide you with travel insurance cover within the price of your ticket.
  • We take no responsibility for any injuries or loss to you incurred while on your tour.  We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.

Tour duration

  • When travelling on a Wine Tours of Kent Minibus you must obey all English road laws.
  • The member of staff driving the minibus may enforce decisions based on the interest of safety of staff, customers and Vineyard staff.
  • If you do not comply with the Wine Tours of Kent staff member and are not compatible with the general enjoyment and well-being of members of the tour, we reserve the right to refuse to allow you to continue the tour. 
  • If you are refused the right to continue the tour, we will not be liable for any refund, compensation or any additional costs incurred by you.
  • We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
  • During the tour your tour guide may take photographs or videos during the tour that may be used on the Wine Tours of Kent website.

Complaints

  • If in the unlikely event you have a complaint that needs resolving, please advise a member of the Wine Tours of Kent Team at your earliest convenience, we will try to resolve the matter as quickly as possible. 
  • If the staff member has been unable to resolve the complaint straight away on the tour, please send your complaint in writing to Wine Tours of Kent where we will respond within 30 days. 

Credit Card Payments

  • Payment processing services for customers of Wine Tours of Kent are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).
  • By agreeing to these terms or continuing to use the Site, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. 
  • As a condition of Wine Tours of Kent enabling payment processing services through Stripe, you agree to provide Wine Tours of Kent accurate and complete information about yourself, and you authorise Wine Tours of Kent to share it and transaction information related to your use of the payment processing services provided by Stripe.
 
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