Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).
Use the form below to apply for compensation. You can claim up to 28 days after your delayed journey.
We have upgraded our delay repay online form and we hope you welcome the changes we’ve made. There will be an initial delay with you receiving an acknowledgement once your claim has been submitted so please bear with us.
Payment to debit/credit cards will not be available from 1 October due to the card payment industry introducing a special solution for train companies. We aim to have this solution available in early October. In the meantime please make use of the other payment options available.
Please make sure you have a scanned image or photo of your ticket (max. 3 MB).