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Major engineering work this weekend, Saturday 22nd and Sunday 23rd October.

Because of major engineering work as part of the Thameslink Programme, Cannon Street will be closed this weekend, with services starting and terminating at New Cross/Charlton. 

On Sunday 23rd, Charing Cross, Waterloo East and London Bridge (with the exception of Hastings services) are also closed.

Trains will be diverted to run to and from Victoria, Blackfriars and New Cross.

For more information, please check our Engineering Work page or download the On Track app.

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Delay Repay compensation

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).

Use the form below to apply for compensation. You can claim up to 28 days after your delayed journey. 

We have upgraded our delay repay online form and we hope you welcome the changes we’ve made. There will be an initial delay with you receiving an acknowledgement once your claim has been submitted so please bear with us.

Payment to debit/credit cards will not be available from 1 October due to the card payment industry introducing a special solution for train companies. We aim to have this solution available in early October. In the meantime please make use of the other payment options available.

Please make sure you have a scanned image or photo of your ticket (max. 3 MB). 

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