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Delay repay compensation

Train and signal boxDelay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by more than 30 minutes when you travel with us (except when delays are caused by planned engineering work).

Use the form below to apply for compensation. 

Before you fill in the form, make sure you have a scanned image or photo of your ticket on your computer (max. 3 MB). 

Apply online

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