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Services resume between Ashford and Ramsgate via Canterbury West

Following an incident involving a train travelling between Ashford and Canterbury West on Sunday 26 July, the line has now been reopened and trains can run on their normal routes again.

For the latest information, follow us on Twitter @SE_Railway, visit our Live travel information page, or read the full story here.

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Delay repay compensation

Train and signal boxDelay repay is the national scheme that most train companies use to compensate you for delays and cancellations. You can claim if you're delayed by more than 30 minutes when you travel with us.
Find out more about Delay Repay compensation.

There are now more ways to receive compensation, for more information please see the recent changes to the National Rail Conditions of Carriage or our Compensation FAQs.

Use the form below to claim compensation for your journey.

Please ensure that you've scanned in your tickets before using this form and that your scanned images are no more than 1 megabyte each.

Click here for our delay repay form

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