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Delay Repay compensation

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).

Use the form below to apply for compensation. You can claim up to 28 days after your delayed journey. 

Please make sure you have a scanned image or photo of your ticket (max. 3 MB). 

Apply online

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