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Delay repay compensation

Train and signal boxDelay repay is the national scheme that most train companies use to compensate you for delays and cancellations. You can claim if you're delayed by more than 30 minutes when you travel with us.

Find out more about Delay Repay compensation.

There are now more ways to receive compensation, for more information please see the recent changes to the National Rail Conditions of Carriage or our Compensation FAQs.

Use the form below to claim compensation for your journey.

Please ensure that you've scanned in your tickets before using this form and that your scanned images are no more than 1 megabyte each.

Click here for our delay repay form

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