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Travelling to or from London, this week?  Charing Cross services are busier than usual

As part of the ongoing Thameslink Programme, Cannon Street station is closed until the end of the day on Thursday 1st September. 

Peak-time services will be particularly busy so you may wish to travel after 09:30 and avoid the period between 16:30 & 18:30 for a more comfortable journey.


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Delay Repay compensation

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).

Use the form below to apply for compensation. You can claim up to 28 days after your delayed journey. 

Please make sure you have a scanned image or photo of your ticket (max. 3 MB). 

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