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Last updated: 04:24


The railway in south east London and Kent is one of the busiest parts of the network, helping more than three million people a week travel to work, school and for leisure. It is a partnership of the public and private sectors and fundamental to the region’s prosperity, and that is why we have come together as one to set out how our plan delivers for south east London and Kent today, over the next year and in the future. 

Our four commitments to change and improve for south east London and Kent

Improvements being made in south east London and Kent

Better Experience

  • More modern, high capacity, metro services on suburban routes as part of the new South Eastern franchise, including space for at least 40,000 additional passengers by 2022
  • Providing additional services between London, Tonbridge and Ashford, as part of the new South Eastern franchise 
  • Creating smoother, more reliable services by renewing 650km of track and replacing 754 sets of points on the busiest routes
  • Deploying Customer Ambassadors at the busiest stations 
  • Extending the use of traffic management technology to reduce delays
  • Improving customer experience by piloting a joint working, 'One Team' approach between Network Rail, Southeastern and GTR at Victoria station
  • Improving reliability by replacing the signalling system on the Chatham Main Line
  • Supporting the retention of international and high-speed services at Ashford 
  • Giving all passengers the opportunity to travel using a smartcard
  • Ensuring all toilets on suburban metro trains are accessible for passengers of reduced mobility by the end of 2019 
  • New independent railway ombudsmans, to resolve complaints 

Improved stations

  • Refurbishing station forecourts and car parks by 2019 – creating hundreds of new car parking spaces at Staplehurst
  • Investing around £300m to complete enhancements to the power supply and make platform extensions in the most congested areas, so that longer trains can be run, giving passengers more space 
  • More than £6m in major station refurbishments by 2019
  • Introducing cycle hubs with 25-50 extra spaces at Orpington, Battle, High Brooms, Hastings and Elmstead Woods
  • A new facility at Tonbridge with 200 cycle spaces and a bicycle repair centre  
  • Installing more waiting shelters on platforms in 28 stations in 2018 

Connecting communities

  • Collaborating with Kent and Sussex Community Rail Partnerships to engage with our communities gaining an understanding of their needs, aspirations and ideas 
  • Opening up stations, such as Ebbsfleet International, for charity events, fundraising and creative initiatives, fostering a sense of ownership among the local community  
  • Providing financial support to the Kent Community Rail Partnership to ensure locally-driven projects and initiatives are delivered for communities 

More rewarding careers in rail

  • Creating 150 new jobs through infrastructure investment between Ramsgate and London 
  • Introducing more than 25 new apprenticeships during 2018 across rail infrastructure
  • Increasing the number of customer-facing apprenticeships from eight in January 2018 to more than 90 by March 2019
  • Aiming to attract 40% of train driver applications from women by 2021 
  • Ongoing training in business critical areas for frontline staff and managers 
  • Continuous development opportunities for professional and senior staff including colleague-led masterclasses to share best practice and knowledge 
  • Providing opportunities for diverse groups seeking to transition their career, such as injured service personnel 
  • Working in partnership with the National Collaborative Outreach Programme to help 150 A-level students achieve the Gold Industrial Cadets Award and encouraging them into a career in the railway 
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