Follow us at @SE_Railway to receive up to the minute updates about Southeastern rail services
Our Twitter account is monitored by our Customer Service team between 7am and 10pm who will try to help with individual enquiries. Please note however that we may not be able to respond during disruption affecting Southeastern.
Twitter may occasionally become unavailable and we cannot accept any responsibility for lack of service.
Confidentiality and security
We will not ask you to disclose personal or payment information via Twitter or by email. If you receive such a message, do not respond – it is not from Southeastern and may be malicious.
Unfortunately we cannot discuss individual cases or complaints over Twitter.
Replies and direct messages
We welcome feedback and ideas from our followers and always aim to add value to conversations where we can.
We will read all inbound messages and ensure that any emerging themes or helpful suggestions are passed to the relevant people in Southeastern but we won't always be able to reply individually to the messages we receive.
We generally prefer not to send or receive Direct Messages, to keep conversations open and public. However we may sometimes send or ask you to DM us if we need more information to follow up on a conversation . If you need to contact us for official correspondence visit our Contact us page.
If you follow us on Twitter we will not automatically follow you back. This helps to keep discussions open by limiting the use of Direct Messages.