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Assisted travel

We want to make sure all our passengers enjoy a good journey with us, including those with special travel needs. We run an assisted travel scheme for passengers with disabilities who need help using our services.

Booking assistance

Photo of customer getting assistance to travel

Please give us 24 hours notice to arrange assistance for your journey.

If you need to travel sooner or would like to discuss something in more detail, please give us a call:

Telephone: 0800 783 4524
or 01732 77 00 99

Textphone: 0800 783 4548

(These numbers are available 24 hours a day, 7 days a week.)

Thameslink Programme changes

From now until August 2016, no Charing Cross services will stop at London Bridge as part of the Thameslink Programme. 

If you need to travel to London Bridge, we advise you to get on a Cannon Street service (which will still call at London Bridge), or change en route at the first available opportunity.

If you are changing on to a Cannon Street service we recommend you do so at the following fully-staffed, step-free stations:

  • Gillingham
  • Lewisham
  • Tunbridge Wells
  • Ashford International
  • Orpington
  • Dartford
  • Sevenoaks

Alternative stations with limited step-free access are:

  • Hither Green
  • Ladywell
  • Grove Park

If you are unsure about your journey because of these changes please give us a call and we can tell you the best way to travel - 0800 783 4524 or 01732 77 00 99.

Station access guide

You can download a useful leaflet (in pdf format) showing the accessibility of our stations.

Station access guide

Buying a ticket

If you want to buy your train ticket in advance, call our assisted travel team at least 7 days in advance on 0800 783 4524 or 01732 77 00 99.

If you have a Disabled Persons Railcard, you can get 1/3 off most rail fares throughout the UK. If you're travelling with a companion, they can also get the same discount.

Apply for a Disabled Persons Railcard

What to do when you arrive at the station?

Tell a member of station staff that you have booked assisted travel and they will help you.

Disability Onboard

Disability Onboard aims to encourage disabled people to travel by train by providing accurate advice and guidance. They will help you identify the barriers that might affect your train journey and will show you how to seek solutions. Remember you are not on your own - help is available through call centres, on line and at stations. They will provide expert advice and help to plan your journey, booking assistance for when you might need it. Travelling by train is easier than you think.