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Assisted travel

Booking assistance

Assisted travel

Please note we ask for 24 hours notice to arrange assistance for your journey.

If you need to travel sooner or would like to discuss something in more detail, contact our assisted travel team on:

Telephone: 0800 783 4524
or 01732 77 00 99

Textphone: 0800 783 4548

(These numbers are available 24 hours a day, 7 days a week.)

Station access guide


Buying a ticket

If you want to purchase your train ticket in advance, call our assisted travel team at least 7 days in advance on 0800 783 4524.

Travelling with a Disabled Persons Railcard will give you 1/3 off most rail fares throughout the UK. If travelling with a companion they can also get the same discount.

Apply for a Disabled Persons Railcard
 

What to do when you arrive at the station?

Approach a member of staff and tell them you have booked assisted travel.
 

Rail Travel Made Easy

The new Rail Travel Made Easy website has been designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in the UK.

It offers helpful information and resources for planning your journey, details on the Passenger Assistance service, and handy travel tips you might not already know.

Visit Rail Travel Made Easy