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Assisted travel

We want all our passengers to have an enjoyable and relaxing journey with us, including those with special travel needs. Southeastern operates an assisted travel scheme for passengers with disabilities.

Booking assistance

Photo of customer getting assistance to travel

We recommend you contact us at least 24 hours before your journey to request assistance.

If you need to travel sooner or would like some advice please call:

Telephone: 0800 783 4524
or 01732 77 00 99
Textphone: 0800 783 4548
These numbers are available 24 hours a day, 7 days a week.

What to do when you arrive at the station?

When you arrive at the station tell a member of staff that you have booked assisted travel and they will help you.

Buying a ticket

To buy a ticket in advance, call our assisted travel team at least 7 days in advance on 0800 783 4524 or 01732 77 00 99.

If you have a Disabled Persons Railcard, you can save 1/3 on most UK fares. Travelling companions can obtain the same discount.

Disability Onboard

Disability Onboard aims to encourage disabled people to travel by train by providing accurate advice and guidance. They will help you identify barriers that might affect your journey and will offer advice. Help is always available through call centres, online and at stations. Staff will help to plan your journey and book assistance when you need it. Travelling by train is easier than you think.

Thameslink Programme changes

Charing Cross services will not stop at London Bridge until August 2016 as part of the Thameslink Programme.

If you need to travel to London Bridge, we advise you to get on a Cannon Street service (which will still call at London Bridge), or change en route at the first available opportunity.

If you are changing to a Cannon Street service we recommend you do so at the following fully-staffed, step-free stations:

  • Gillingham
  • Lewisham
  • Tunbridge Wells
  • Ashford International
  • Orpington
  • Dartford
  • Sevenoaks

Alternative stations with limited step-free access are:

  • Hither Green
  • Ladywell
  • Grove Park

If you have any queries about these changes and how they might affect you, please call us for advice - 0800 783 4524 or 01732 77 00 99.