Website terms and conditions
Please read the following terms and conditions carefully before continuing to use this web site. If you do not agree with the terms you should not use this website (the ‘Site’).
The information contained in the Site concerns services and information in relation to London & South Eastern Railway Limited ("Southeastern") only.
These Terms (including any amendments made by Southeastern) constitute the agreement upon which you are entitled to access and use the Site and will continue in force until such time as either you or we terminate the agreement between us.
The Site is intended to be accessed or used by users in the UK only and no representation or warranty is made as to whether the information available in the Site complies with the regulatory regime of any other countries from which the pages in the Site are accessed.
Click on the links below to read the relevant section:
- Intellectual property
- Unauthorised access by third parties
- Illegal use
- Online retailing
- Governing law and disputes
- Legal identity
Unless otherwise stated, any intellectual property rights arising in respect of the Site's design, text, graphics, its selection and arrangement, software and all other material (the 'Content') on or in the Site belong to Southeastern and/or its licensors. Any use of such intellectual property rights or software is strictly prohibited except where expressly allowed under these Terms.
Permission is hereby granted to electronically copy and store (but not on any server or other storage device connected to a network) and print individual pages of the Content on paper (but not photocopy them) from the Site only for the purpose of your private and personal non-commercial use. You may also permit your computer to make an electronically stored, transient copy of the Content for the purpose of viewing it while connected to the Internet only. However you may only make one copy of the Content. Any other use of the Content, including reproduction for purposes other than that hereby authorised (including the removal of copyright or trade mark notices), creation of an electronic or manual database by systematically downloading and storing the Content, distribution (whether electronically or not) or republication is prohibited.
Any requests for permission to use the Content in a manner otherwise than permitted by these Terms should be addressed to us via our Feedback page.
Southeastern's logo and the name ‘Southeastern’ are UK trademarks. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trademarks for any reason.
It is possible that third parties such as 'hackers' or 'crackers' may access the Site and alter its contents. Southeastern will not be liable for any damages or loss arising out of or in connection with such unauthorised access. Southeastern excludes all liability in respect of any unauthorised access to the fullest extent permitted by law.
The Site may contain material, including advertising and sponsorship, which originates from third parties. Southeastern excludes, to the extent permitted by law, all liability for any illegality arising from or error, omission or inaccuracy of such material or failure to comply with any relevant law or regulation. It is the responsibility of such third parties to ensure that such material complies with all relevant laws and regulations.
We provide hyper-links from our site to web sites of third parties including other train operators. Please note that we have no control over and are not responsible for the content of linked web sites and accordingly make no warranty or representation as to their contents. Southeastern provides these links for your convenience only but does not necessarily endorse the material on those web sites nor are we in any way responsible for any transaction conducted between you and any such third parties to whose web site we provide a link. You proceed to these web sites at your own risk.
- Southeastern makes no express or implied warranty as to:The information accessible via the Site being accurate, complete, fit for any particular purpose or current.
- The Content being free from infection by viruses or anything else that has contaminating or destructive properties.
- The operation, quality, functionality, accessibility of the Site.
The information on the Site is provided 'as is' and 'as available'. It is for information purposes only and Southeastern does not hold itself out as providing any advice or recommendation of whatsoever nature and you should not rely on any information on the Site to make (or refrain from making) any decision or take (or refrain from taking) any action. In particular, while Southeastern makes every effort to ensure that the information contained on the Site is accurate, Southeastern cannot warrant and does not take responsibility for the accuracy of the information displayed on the Site. In particular passengers need to check the up to date train timetable information at the appropriate station.
Southeastern shall, unless specifically stated otherwise, not be liable, including liability for negligence (except for personal injury or death) for any damages or loss arising out of or in connection with the use of the Site including (but not limited to) direct or indirect consequential loss, special loss, loss of data, income or profit, loss of or damage to property, damage to goodwill and claims of third parties whether resulting from use of or inability to use the Site or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure even if Southeastern or its employees or agents are advised of the possibility of such damages or losses.
All warranties, conditions, undertakings, representations, terms or other liabilities whether express or implied, statutory or otherwise (if any) arising out of or in connection with use of (or inability to use) the Site or any material on the Site or any action or decision taken as a result of using the Site or any material on it is hereby excluded to the fullest extent permitted by law and in any event Southeastern's maximum liability shall be limited in respect of any one incident or a series of two or more connected incidents to an amount equal to the cover provided to Southeastern under its policies of insurance.
You hereby agree to fully indemnify Southeastern against any claim brought by a third party resulting from use of the Site by you and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly by Southeastern in consequence of your breach or non-observance of these Terms.
In addition, you shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgements awarded against Southeastern arising from any claims and shall provide Southeastern with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defend such claims at your own expense.
You confirm that you are at least 18 years old and there is no reason why you should not legally enter into a Contract with us and/or use the Site in accordance with all the terms and conditions contained within it. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others, including without limitation minors living with you).
You agree to use the Services only to make legitimate purchases for yourself or on behalf of another person for whom you are legally authorised to act. You accept that abuse of the Services may result in you being denied access to the Services.
You may only use the Site for lawful purposes. You must not illegally transmit, distribute or store any material or violate any applicable regulation. This includes, without limitation, material which is protected by copyright, trademark, trade secret or intellectual property right which you use without permission.
You may not circumvent or attempt to circumvent Southeastern's security (referred to as 'cracking' or 'hacking').
In the interests of all our users, Southeastern will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.
Any breach of these Terms shall entitle Southeastern to immediately terminate your use of the Site and/or the agreement between us without notice.
We take the issue of data protection very seriously. Our policy is set out in our Privacy Statement. We may collect information about you while you browse the Site if you are a registered user of the Site. So that we may comply with our obligations under Data Protection legislation, you are required to read and agree to the Privacy Statement before providing us with any information about yourself. Failure to do so is a breach of these Terms.
It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these Terms.
This website offers an impartial service selling an extensive range of tickets around the UK representing all Train Operating Companies. We do not currently support Ferry bookings, supplementary tickets, Sleeper services or Eurostar bookings.
Use of ticket booking
This website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.
You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.
You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us.
You also agree that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations.
You further agree that you will only use the travel services reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
We shall not be obliged to sell tickets or reserve a set for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently.
You acknowledge that you will be financially responsible for any bookings, which are made through the website using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).
All ticket purchases are subject to Southeastern’s terms and conditions and the National Rail Conditions of Carriage. You are strongly advised to read these conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.
We pride ourselves on keeping up to the minute in terms of advances in technology and legal developments. As these areas are changing at an ever increasing rate, we request that you refer to the Site on a regular basis in order to ensure that you are aware of our most recent Terms, Privacy Statement terms and other policies.
Southeastern reserves the right to modify, add to or change these Terms, our Privacy Statement, Conditions of Sale and any other policies at any time and any such modifications, additions or changes will be effective immediately on being posted to the Site. It is your responsibility to make sure that you are aware of any such modifications, additions or changes and you will be deemed to have accepted them if you access the Site after any modifications, additions or changes have been made.
We will do our best to ensure that the Site is what we believe to be relevant, up to date and as interesting as possible and we accordingly reserve the right, at our discretion, to make changes to any part of the Site.
Issue of tickets
With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.
On receipt of your tickets we would ask that you check to ensure they are correct and contact our Web Customer Care team if your tickets do not meet the information you provided at the time of booking.
Changes, cancellations and refunds
Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Changes to Advance tickets will incur a £10 charge per ticket.
Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. All refunds will incur a £10 charge.
To make any changes, please log in to your account or contact our Web Support Team on 0844 3351 640 (between 08:00 - 21:00).
We may change these terms from time to time; however, any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.
Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings.
You are strongly advised to confirm your train times prior to making your journey.
The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
Your agreement to the terms, conditions and notices contained on the website is governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website.
If at any time any part of this agreement becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of the agreement and the validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of the agreement shall not be affected or impaired in any way.
Whilst we try to provide the most up to date information available, sometimes mistakes can be generated. Southeastern will not be liable for such mistakes and will undertake to improve and/or amend the appropriate systems to correct any such details that are brought to our attention.
This Agreement is deemed to have been made in England and is governed by English Law. Any dispute relating to this Agreement shall be referred to the English Courts.
For the exclusive benefit of Southeastern, Southeastern retains the right to bring proceedings in the courts of the country of your residence or your principal place of business.
London & South Eastern Railway Limited is a company registered in England (No. (CN 4860660) whose registered office is at 3rd Floor, 41-45 Grey Street, Newcastle upon Tyne, NE1 6EE.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms.
These Terms can not be varied except in writing by Southeastern. Nothing said by any employee or agent of Southeastern will be capable of varying these Terms.
If any provision in these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.
The parties do not intend any of these clauses to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.
These terms, the National Conditions of Carriage and any specific terms and conditions constitute the entire agreement between the parties.