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Lost property

What to do if you lose property on one of our trains or stations...


• Report it to Customer Services on 0845 000 2222


• Customer Services will record details of your lost item and take your contact details.


• If we find an item matching yours, we will contact you directly to arrange collection at our Cannon St Lost Property Office.

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Abandoned suitcase on platform

Southeastern Customer Services

Customer Service Telephone:
0845 000 2222

Address:
PO Box 63428, London, SE1P 5FD

Travel Assistance: (for customers requiring additional assistance)
0800 783 4524

Textphone:
0800 783 4548

Fax:
0845 678 6976