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Contact us

Picture of a hand holding a phoneGet in touch

Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you can find out how to contact us here.

You may find the answer to your query in our frequently asked questions.

Get help now from our customer services team on 0845 000 2222 or 01732 378 751.

Or you can...

  • Complete an online contact form if you'd like us to help with a problem, give us feedback, or get help with an online ticket purchase.
  • Follow us on Twitter @SE_Railway to get help and advice from our team.
  • Claim compensation for delays of over 30 minutes by completing our online delay repay form.
  • Arrange assistance if you have special travel needs from our assisted travel team on 0800 783 4524 (textphone: 0800 783 4548).
  • Tell us you've lost something on one of our trains or stations and we'll do our best to reunite you.
  • Write to us at: PO Box 63428, London, SE1P 5FD.