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Major changes to services this Bank Holiday weekend

There will be no trains to or from Cannon Street, Charing Cross or Waterloo East this weekend while work continues on the Thameslink programme. There'll also be no Southeastern services at London Bridge except for trains to & from Hastings.

Work will also be taking place on other routes so please check before your travel. More information is available from our engineering work pages or to plan your journey, visit National Rail Enquiries

 

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Delay repay compensation

Train and signal boxDelay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by more than 30 minutes when you travel with us (except when delays are caused by planned engineering work).

Use the form below to apply for compensation. 

Before you fill in the form, make sure you have a scanned image or photo of your ticket on your computer (max. 3 MB). 

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