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Major engineering work this Bank Holiday weekend

Charing Cross, Waterloo East & Cannon St stations will be closed, full details are available here.

Please note  the Network Rail industrial action planned for Monday 25 and Tuesday 26 May has been suspended.

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Delay repay compensation

Train and signal boxDelay repay is the national scheme that most train companies use to compensate you for delays and cancellations. You can claim if you're delayed by more than 30 minutes when you travel with us.
Find out more about Delay Repay compensation.

Please use the form below to claim compensation for your journey.

Please ensure that you've scanned in your tickets before using this form and that your scanned images are no more than 1 megabyte each.

Click here for our delay repay form

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