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Line Update:

Alterations to services at Ramsgate

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Delay repay compensation

Train and signal boxDelay repay is the national scheme that most train companies use to compensate you for delays and cancellations. You can claim if you're delayed by more than 30 minutes when you travel with us.

How will compensation be paid?

  • Compensation will be paid in National Rail Travel Vouchers which can be used to buy rail tickets (including season tickets) with any train company in Great Britain, including season tickets. They're valid for 12 months.
  • Vouchers issued by Southeastern can be exchanged for cash at a Southeastern ticket office within 28 days of issue, limited to £50 in one transaction per day. You will need to provide photographic identification.
  • Compensation exceeding £50 will be paid by cheque.
  • If you're an annual season ticket holder you can bank your rail travel vouchers and receive one voucher before you renew your ticket.

For more information please see the National Rail Conditions of Carriage or our Compensation FAQs.

Find out more about Delay Repay compensation.

Use the form below to claim compensation for your journey.

Please ensure that you've scanned in your tickets before using this form and that your scanned images are no more than 3 megabytes each.

Click here for our delay repay form

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