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Charing Cross & Waterloo East closed this weekend

Engineering work will be taking place this weekend which means Charing Cross & Waterloo East will be closed on Saturday and Sunday. Trains are diverted to Victoria and Cannon Street.

Please check your journeys before you travel, or tweet us for more information. 

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Delay repay compensation

Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).

Double Delay Repay for passengers delayed on Thursday 23 June

Severe weather caused major flooding, signalling failures and a line side fire on our network on Thursday 23 June. This closed many of our lines and Cannon Street station for much of the day, and meant we were unable to offer the level of service we want to provide you and that you rightfully expect. For this we are sorry. While we can’t change what happened yesterday, by way of an apology we will be doubling any compensation claimed through our Delay Repay scheme for journeys on 23 June. 

Use the form below to apply for compensation. 

Before you fill in the form, make sure you have a scanned image or photo of your ticket on your computer (max. 3 MB). 

Apply online

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