In addition to its passenger and stakeholder engagement programme, Southeastern has a Stakeholder Advisory Board whose role it is to put the views of passengers to senior managers, to ensure that passengers are taken into consideration when business decisions are taken and that passenger concerns underpin everything we do.
The board is chaired by Managing Director Charles Horton and meetings are held every quarter.
If you are interested in the work of the stakeholder advisory board, or perhaps interested in joining, please contact Mike Gibson.
Stakeholder Advisory Board passenger members
Caroline works for the Food and Drink industry in Covent Garden, and has been commuting daily on the HS1 from Folkestone West into St Pancras for the last year. She joined the board to ensure the views of regular HS1 users were represented.
For leisure travel she prefers driving her car round the Kent Coast, but is slowly being convinced of the benefits of the train on longer trips.
Caroline has an interest in marketing, social media and communications.
Belinda is retired and travels mainly for leisure purposes on the Southeastern network.
She represents the concerns of off-peak travellers which can often be very different to those of peak time travel.
Belinda applied to become a member of the Board because of her interest in accessibility, access and inclusion issues.
Steven works as a Clinical Governance Manager at Guy's Hospital, and commutes daily from Orpington or Chelsfield to London Bridge.
In addition to this he also travels regularly by train for leisure purposes to Bromley and Beckenham.
Steven is interested in safety and security issues, integration with other transport modes, and information provision at stations and on board trains.
Roger Johnson teaches at Birkbeck College and has commuted from Sevenoaks to Charing Cross for over 20 years. He is also Chair of the Sevenoaks Rail Travellers Association.
Roger is mainly interested in improving the experience of all Southeastern passengers, particularly during periods of disruption.
He is also interested in the integration of different modes of public transport to encourage sustainable travel.
Roy is Vice President of Swiss Re and has commuted from Herne Bay to Cannon Street since 1966. He is also a regular traveller on Eurostar.
In the past he has travelled on British Railways, Network South East, Connex, South East Trains and South Eastern Railway.
Roy works hard to represent the interests of passengers on the North Kent line via Chatham.
His main concern is improving communication during times of disruption, accessibility station-access issues and faster journey times from the North Kent Coast to London.
Roy joined our stakeholder advisory board in 2006.
Sue Groves is a civil servant and has commuted from Medway to London for the last 15 years. She is also a regular traveller on the Southeastern network for leisure purposes.
Sue is mainly interested in improving passenger communication and customer service across the network. And as a wheelchair user, Sue is also interested in accessibility at stations and on board trains.
Sue joined our stakeholder advisory board in 2006.
Alex is 26 years of age and has commuted from Barnehurst to London Charing Cross or London Victoria for seven years. He also uses Southeastern services for leisure activities.
His main interests are passenger communications, integration of services on the London transport network, and the impact of train services on the socio-economic environment.