6 monthly update, June - December 2010
Customer Correspondance |
Target |
Performance on average June - December 2010 |
|
Percentage of customer correspondance answered within 10 working days Average number of days taken to respond to customer correspondance |
100%
|
|
Customer Calls |
Target |
Performance on average June - December 2010 |
| Percentage of calls answered within 30 seconds |
80% |
73% |
National Passenger SurveyPercentage of passengers satisfied with the service overall (Autumn 2011 results) |
Performance on average June - December 2011 83% |
