Southeastern passenger charter 11 December 2011 - 7 January 2012
Results for Period 10
High speed and Mainlines
| Target | Performance on average this period | Performance on average over past year | Threshold for season ticket discounts | |
| Train service punctuality | 85.0% | 85.7% | 89.0% | 82.0% |
| Train service reliability | 99.0% | 99.0% | 99.2% | 98.0% |
| Major incidents excluded |
High winds on Tuesday 3rd January |
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| Annual number of void days | None |
Metro
| Target | Performance on average this period | Performance on average over past year | Threshold for season ticket discounts | |
| Train service punctuality | 89.5% | 90.8% | 92.0% | 86.5% |
| Train service reliability | 99.0% | 98.7% | 98.7% | 98.0% |
| Major incidents |
High winds on Tuesday 3rd January |
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| Void days | None |
| Overall performance | Performance on average this period | 89.5% | Performance on average over past year | 91.6% |
